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Osiptel confirms fines to Claro for failing to fulfill commitments to improve service quality | News

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Osiptel confirms fines to Claro for failing to fulfill commitments to improve service quality | News

Osiptel ratified, in second instance, the fines imposed on the Claro company in the amount of 548.72 Tax Units (UIT), equivalent to 2 million 414,368 soles for not complying with improvement commitments corresponding to the Service Coverage Quality indicators ( CCS) and Voice Quality (CV) in various populated centers.

In accordance with the Resolution of the Board of Directors No. 178-2021-CD / OSIPTEL, published today in the official newspaper El Peruano, the regulatory entity declared the appeal filed by the operating company unfounded and confirmed the fines imposed for the commission of infractions serious typified in the Regulation of Quality of the Public Telecommunications Services.

Claro was sanctioned with two fines for a total of 110.12 UIT or 484,528 soles for not complying with the improvement commitments corresponding to the CCS indicator in the Quivilla (Huánuco) and Pachacamac (Lima) populated centers.

Likewise, she was fined nine fines for a total amount of 438.6 UIT or 1 million 929,840 soles for not complying with the improvement commitments related to the CV indicator in the towns of Moro (Áncash), Cayma (Arequipa), El Porvenir, La Esperanza (La Libertad), City of God (Lima), Calacoa (Moquegua), Wanchaq (Cusco), Paucartambo (Pasco) and Crucero (Puno).

On improvement commitments

Osiptel incorporated the figure of Improvement Commitments as a mechanism that aims to effectively improve the provision of the telecommunications service in a given time, in those urban populated centers where non-compliance with the quality indicators was detected.

The implementation of the improvement commitment emerges as a less burdensome measure whose purpose is that the operating companies adapt their behavior to comply with the quality of the service they offer, applicable as a previous step to a properly sanctioning regime.

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