federal bank partnership with oracle and infosys: federal bank partnership with oracle and Infosys

federal bank partnership with oracle and infosys: federal bank partnership with oracle and Infosys

Highlights:

  • Implementation of Next Generation Customer Relationship Management Solution in collaboration with Oracle and Infosys is an important step – Federal Bank
  • Customers will be able to provide better customer experience through Oracle CX.
  • Oracle will co-innovate by partnering with the wider ecosystem of Infosys.

Chennai
Federal Bank will launch 360 degree view of customer portfolio for its users in a single application. For this, Federal Bank on Thursday entered into a strategic partnership with Oracle and Infosys. With the help of this, customers will be able to provide better customer experience through Oracle CX. The collaboration will focus on creating comprehensive integrated customer relationship management across Marketing, Sales, Customer Service and Social Listening to strengthen Federal Bank’s operations. Also providing a connected, data driven and intelligent customer experience across all touch points.

These services will use the customer’s financial, biological and demographic information to help improve productivity and customer satisfaction. For this, Oracle will co-innovate by partnering with the wider ecosystem of Infosys.

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Will be able to offer a more strategic, integrated platform
Shalini Warrier, executive director and head of retail business at Federal Bank, says that the implementation of the next generation customer relationship management solution in collaboration with Oracle and Infosys is an important step. This partnership will allow us to offer a more strategic, integrated platform with industry aligned solutions. The result will be a better customer experience.

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